Politique de confidentialité

www.nellekebruno.com operates this shop and website, including all related information, content, features, tools, products, and Services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). www.nellekebruno.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot identify you or reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

Contact details including your name, address, billing address, shipping address, telephone number, and email address.

Financial information including credit card numbers, debit card numbers, financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment information.

Account information including your username, password, security questions, preferences, and settings.

Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

Communications with us including information you provide in correspondence, for example when contacting customer support.

Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

Usage information including information about your interaction with the Services, including how and when you access or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information;

Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through cookies and similar technologies;

From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;

From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

To provide, customize, and improve the Services. We use your personal information to provide the Services to you, including fulfilling our contract with you, processing payments, fulfilling orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and creating a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and enhance the Services.

Marketing and advertising. We use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications by email, SMS, or post, and displaying online advertisements for products or Services on our Services or other websites, including based on items you previously purchased, added to your cart, or other activities on the Services.

Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone.

Communicating with you. We use your personal information to provide customer support, respond to your inquiries, deliver effective Services, and maintain our business relationship with you.

Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:

With Shopify, vendors, and other third parties who perform Services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping;

With business and marketing partners to provide marketing Services and advertise to you. For example, we use Shopify to support personalized advertising through third-party Services based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we do not share information about you for targeted advertising and marketing based on your online activities across different merchants and websites;

When you direct us, request us, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations;

With our affiliates or otherwise within our corporate group;

In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, including responding to subpoenas, search warrants, or similar requests, to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify, as well as third parties who may be located in countries other than where you reside, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we use certain enhanced Shopify features that include data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In such circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. For more information about how Shopify uses your personal information and your rights, please refer to Shopify’s Customer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information through Shopify’s Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public spaces, including on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those platforms without limitation as to its use by us or any third party. The inclusion of such links does not imply endorsement of the content on such platforms or their owners or operators, except as expressly stated in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age as defined under applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

Right of access. You may have the right to request access to the personal information we hold about you.

Right to deletion. You may have the right to request that we delete personal information we hold about you.

Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.

Right to data portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

Managing communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those regarding your account or orders.

If you reside in the United Kingdom or the European Economic Area and are subject to local law, you may also exercise the following rights, subject to applicable exceptions and limitations:

Right to object to or restrict processing. You may have the right to request that we stop or restrict processing of your personal information for certain purposes.

Right to withdraw consent. Where we rely on your consent to process personal information, you have the right to withdraw that consent. Withdrawal does not affect the lawfulness of processing based on consent before it was withdrawn.

You may exercise these rights where indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and your rights, including rights related to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising your rights. We may need to verify your identity before processing your request, as permitted or required by law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request, we will require proof that the agent has been authorized to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you reside, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of competent data protection supervisory authorities is available online.

International Transfers

Please note that we may transfer, store, and process your personal information outside your country of residence.

If we transfer personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data is transferred to a country that has been deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call or email us.