Frequently asked questions

 

1. What is the difference between an 'Original' and a 'Canvas Print' or 'Art Print'?

• An 'Original' is a unique, handmade work of art, while a Canvas Print or Art Print is a reproduction of the original artwork, printed on canvas or paper.
  
  

2. How long will it take to receive my order?

• Orders are usually processed and shipped within five business days. Delivery time depends on the location, with a delivery time of 5-10 business days for domestic orders and up to 20 business days for international orders.
  
  

3. How can I track my order?

• After shipping, you will receive a tracking number by email. You can use this number to track your order via the shipping service (e.g. PostNL, UPS, DHL).
  
  

4. Can I cancel or change my order after placing it?

• We process orders quickly, but if you wish to cancel or change your order, please contact us as soon as possible at brunonelleke@gmail.com
  
  

5. Are the colors of the product on the website the same as in real life?

• Although we try to display the colors as accurately as possible, there may be a color difference due to screen settings or lighting.
  
  

6. What should I do if my order arrives damaged?

• Please contact us within 7 days at brunonelleke@gmail.com and send photos of the damage. We will send a replacement product or offer another solution.
  
  

7. Do you offer international shipping?

• Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location, which you can see at checkout.
  
  

8. How can I pay for my order?

• Payments can be made via [Visa, Master Card, PayPal, iDEAL, etc.] during the checkout process.
  
  

9. Can I get a refund if I am not satisfied with my product?

• We offer a refund within 14 days of receiving your order if you are not satisfied. Return shipping costs are for your own account, unless the product is defective.
  
  

10. What materials are used for the products you sell?

• We use high-quality materials, such as premium canvas for prints and high-quality art paper for paper prints.
  
  

11. How can I use a discount code?

• During the checkout process, you can enter your discount code in the "Discount code" field to apply the discount.
  
  
  

12. How can I contact you if I have a problem with my order?

• You can reach us by email at brunonelleke@gmail.com or via our contact form on the website.
  
  

13. Do you offer 'Commissioned work'?

• Yes, we offer 'Commissioned work'. Please contact us for custom artwork or specific adjustments.
  
  

14. What are the different sizes of artwork available?

• We offer a wide range of sizes, from [A4 and A3 to larger sizes such as 90x120 cm]. Specific sizes can be made on request.
  
  

15. Can I have the artwork framed or customized in other ways?

• Yes, we offer framing options and can customize artwork to your wishes. Please contact us for more information.